If your item is lost during shipping or damaged please keep in mind it can take 3 to 4 weeks for a claim to be processed and settled with the shipper. Normally it does not take that long.

If we have supplied you with a tracking number and the shipper shows the item has been delivered then you need to contact the shipper to have them put a trace on the item. Once the item leaves the warehouse we are no longer responsible for the item, the shipper is from that point on.